- Go to Vision - Registration, select the patient and click the Online Services tab.
- To disable the patient’s Online Account the following options are available:
- Global - Remove tick to disable all services
- Appointments - Remove tick to disable all online appointment functionality
- Repeat - Remove tick to disable online repeat prescription functionality
- Acute - Remove tick to disable online acute prescription functionality
- Patient Messaging - Remove tick to disable the ability of a patient to send the surgery a message via their online account
- Summary Data - Remove tick to disable the ability of a patient to view their online summary data
- Detailed Coded Record - Remove tick to disable the ability of a patient to view their coded medical record online
- Pharmacy Nomination View - Remove tick to disable the ability of a patient to view their preferred pharmacy
- Pharmacy Nomination Update (England only) - Remove tick to disable the ability of a patient to update their EPS nominated pharmacy
- Remove the Enabled tick and type a reason in Notes if required.
Account Disabled
The patient cannot use the Online Services you have disabled.
- Click OK, to save and close. If the patient attempts to log in they receive a message confirming their Account is Locked.
Patient view of a disabled account
- The Account can be Reactivated by ticking Enabled against the service required. The patient can now log in without having to re-register, see Re-enable On-line Services.
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